Resilience – Jet Set Willy Style
I’ve been thinking about what it takes to be a good creative in a modern agency. And it just so happened that 3 things that kept resurfacing began with an R. So here are my Three Rs for creatives:
Resilience – Don’t give up!
The modern world is complicated for clients and agencies. In most commercial environments there are tons more reasons not to do something brave than there are to do it. So if you’re doing your best as a creative person to innovate or do something a little more daring or unexpected there are hundreds of ways for your idea to be killed.
The idea that’s on the table might not be to the taste of the person who’s buying. It might sound a bit like that thing that someone else did. There might be a mismatch of appetite for risk. It might be too complicated in terms of requiring people from different departments to talk to each other. It might be all about Facebook that week. You may have used the color blue incorrectly. And sometimes, just sometimes, the idea might be a shitty one (but that almost never happens, right?).
So what do you need? Apart from good ideas? Resilience. You need to be able to take a few knocks. You need to understand that someone not buying something in the first meeting doesn’t mean “no”, it just means they didn’t believe your spiel. If you’re convinced that you’re right. Then figure out how to make them believe.
Listen to the clients’ feedback. Why didn’t they like it? Speak to the rest of your team. What was wrong? Mostly your idea isn’t 100% incorrect. So don’t tear it all up and start again. Fiddle with it. Squeeze it. Bend it. Change the typeface. Do some ghetto focus groups. Work with some folks who can make a better business case than you. Make it red if you have to.
Too often you see good ideas die because people weren’t able to look at the idea and protect the core of it. Babies get thrown out with bathwater all the time. Partly this is because people become wedded to execution of ideas. And as soon as they feel like the execution is questioned then the idea feels compromised. Mostly that’s not the case. There’s a different way to express the same idea that will often overcome everyone’s issues with it. Fight to keep an idea on the table when it deserves to be there.
Of course there’s ways to do this and there’s ways not to do this. Don’t confuse resilience with belligerence. And if someone is really really saying no (especially when accompanied by sustained weeping) then it’s time to give up.
Oh and you don’t just need resilience on one project. You need it across everything you work on because chances are you’re going to fail over and over again. That’s just how it is these days.
Restraint – Just because you can doesn’t mean you should.
It is tempting though isn’t it. There’s all these fancy new things out there that everyone is using. Why not spooge your wares all over Pinterest (or whatever today’s fresh virgin snow is)? Of course it makes sense to gum up Instagram with your awesome thing. It’s not like people have had their fill of your Tweets, YouTube Videos, Facebook status updates, rich media eye-rape, projection-mapped city takeovers, bluetooth phone-jackathons, interactive outdoor-o-matics with busloads of people jumping up and down in front of a Kinect, and that mobile-thingy-you-stuck-in-at-the-end-for-good-measure. Oh and of course a bloody #hashtag.
Ideas fail all the time because they’ve been obscured and over-compicated by adding ‘too much stuff’. They start to feel onerous and difficult and that they’ll be a nightmare to manage for the client. Let alone what a ball ache they’ll be for any normal person to engage with.
It’s no wonder people crave the simplicity of a TV spot, some print, and a bit of radio. Imagine how much simpler and easier that sounds to a client. You can sign-off in 20 minutes and be back doing your proper job before you know it. With all this social media nonsense we’re asking them to dedicate the rest of their lives to whatever-it-is. 24×7.
Make it simple, concrete, smart, and focussed. At least at the outset. When your idea proves to be the next big thing and people are begging to be wowed in even more places, then of course oblige them, it’d be rude not to.
Respect – You can’t do this stuff on your own.
In this complex world you can’t do it all on your own. You need to collaborate. And to collaborate well you need to respect other people. Even if you don’t understand what they do. No wait a second. Especially if you don’t understand what they do. Chances are it’s much more complicated and difficult than you think – unless their title has “Social Media” in it, in which case probably not ;-)
I’m always amazed at how threatened people seem to get when it comes to working with new people. We have to get used to collaborating. In most situations everyone wins most when a successful outcome occurs. It’s rare that sabotage and watching you fail are anyone’s motives. Unless you find paranoia, fear, and a general sense of unease are useful creative motivators assuming the best in people is a good idea.
Of course there are tricky moments when there’s blurry lines over responsibility or people are worried about who’s going to get credit for what. But this is all just ego-nonsense. And surely it’d be better for you to get some credit for a thing that happens rather than be totally responsible for something that never gets made?
I suspect that these 3 things don’t just apply to the creative discipline in agencies, I feel like they might be more general than that. But I couldn’t say for sure.
Have you got any different / better Rs? Being respectful I’d love to hear them.
Confused about why I called this the “Three Rs”? (I’m not sure if it’s a global thing or not) Wikipedia will fill you in. http://en.wikipedia.org/wiki/The_three_Rs